EXCHANGE/RETURN POLICY

Return, Exchange & Store Credit Policy

At Aisthetikos Private Limited, we are committed to providing high-quality products. Please read our updated policy carefully before making a purchase.

1. Important Update

  • Customers must raise a return/exchange request within 4 days of delivery.

  • Currently, the return/exchange request option on the website is not functional.

👉 Customers are requested to contact our support team directly via WhatsApp to initiate any exchange or store credit request.

2. Exchange Policy

  • We offer exchange only. Refunds to the original payment method are not available.

  • Exchanges are applicable in case of:

    • Size issues

    • Defective or damaged product

    • Incorrect item received

Exchange Timeline:

  • Once your request is reviewed and approved, the exchanged product will be delivered within 5–7 business days.

3. Store Credit Policy (No Refunds)

  • If exchange is not preferred or possible, customers will receive Store Credit only.

  • No refunds will be processed to bank account, card, UPI, or wallet.

Store Credit Timeline:

  • Store credit will be issued within 5–7 business days after approval.

  • It can be used for future purchases on our website.

  • Store credit is non-transferable and cannot be converted into cash.

4. Return Conditions

To be eligible for exchange or store credit:

  • Request must be raised within 4 days of delivery

  • Product must be unused, unworn, and unwashed

  • All original tags and packaging must be intact

  • No stains, odor, or damage caused by the customer

5. Non-Returnable Items

  • Innerwear and hygiene-sensitive products (unless defective)

  • Items purchased on clearance or final sale

  • Customized or personalized products

6. How to Request

Since the automated option is currently unavailable:

👉 Please contact us on WhatsApp: 8595926969

Kindly share:

  • Order ID

  • Issue details

  • Product images (if applicable)

Our team will review and assist you with exchange or store credit.

7. Important Notes

  • All requests are subject to approval after quality check

  • Reverse pickup depends on service availability

  • Shipping charges may apply for exchanges

Aisthetikos Private Limited